ChallengHer Automotive Service Policy

At ChallengHer Automotive, we value your business and are committed to providing high-quality automotive services. To ensure a smooth and efficient experience for all of our clients, please take a moment to review our service policies:

1. Cancellations and Cancellation Fees

Cancellations must be made at least 24 hours prior to your scheduled appointment. This allows us to accommodate other customers in need of service.
Cancellations made within 24 hours of the appointment may incur a cancellation fee of up to 95% of the service cost.
No-Shows (failure to show up for your scheduled appointment without prior notice) will result in a $75 no-show fee in addition to any service charges.

2. No Shows and No-Show Fees

If you do not show up for your scheduled appointment and do not notify us at least 24 hours in advance, you will be charged a $75 no-show fee.
Repeated no-shows may result in future appointments being declined or require a prepayment for services to be scheduled.

3. Incorrect Information Given by Customer

Customers are responsible for providing accurate and complete information regarding their vehicle’s needs and condition when scheduling service.
If incorrect or incomplete information is provided that affects the service we can perform, you may be charged for the additional labor and parts required to correct the error.
We reserve the right to refuse service if the incorrect information significantly affects the repair or safety of the vehicle.

4. Parts Supplied by Customer

If you choose to supply your own parts for a service, ChallengHer Automotive is not responsible for any parts that are defective, incorrect, or incompatible with your vehicle.
We will not warranty any work done with customer-supplied parts, and any necessary adjustments or corrections will incur an additional labor charge.
Incorrect parts supplied by the customer may also delay service completion or result in a need for further parts to be purchased, subject to additional fees.

5. Forgiveness and Waivers

One-time forgiveness waiver: We understand that life happens, and we may offer a one-time cancellation or no-show fee waiver on a case-by-case basis. This waiver is only available once per customer and must be requested at the time of the cancellation or no-show.
In extenuating circumstances (e.g., family emergency, illness), please reach out to us, and we may review the situation for a potential waiver. We value open communication and will work with you to find a solution.

6. Safety Protocols for Customers and Mechanics

For the safety of all parties, customers are not permitted to be present, standing, sitting, or jumping near the vehicle while it is being worked on by our mechanics.
Mechanics Safety: Our mechanics work in a controlled, often hazardous environment where tools, equipment, and machinery can pose safety risks. In order to reduce the risk of injury to both our customers and staff, we ask that customers remain outside the immediate work area during service.
Customer Safety: While waiting for your vehicle to be serviced, please stay in our designated customer area or outside of the garage, as required by the nature of the work being performed.
High-Risk Areas: If any work involves high-risk procedures (e.g., tire changes, lifting the vehicle), customers will be asked to remain at least 10 feet away from the work area to avoid any potential accidents or injuries.
Vehicle Handling: Please ensure that your vehicle is turned off and secured before entering the work area. Mechanics will notify you when it is safe to approach the vehicle for any reason.

7. Unsafe Working Conditions and Right to Refuse Service

Unsafe working conditions: If, at any time, our mechanics determine that the working environment is unsafe due to factors such as vehicle condition, lack of proper equipment, or hazardous conditions, we reserve the right to suspend or refuse service until the issue is resolved.
Weather Conditions: In the event of extreme weather conditions (e.g., thunderstorms, snowstorms, or temperatures that could affect vehicle repair or safety), we may postpone or reschedule your appointment for safety reasons.
Right to Refuse Service: We reserve the right to refuse service if the safety of our employees or the customer is at risk, whether due to unsafe vehicle conditions, unsafe environment, or external factors such as weather.

8. Rescheduling

If your appointment needs to be rescheduled due to factors beyond your control (e.g., unsafe weather conditions or mechanical issues on our end), we will contact you promptly to arrange an alternative date and time for service.
Customer’s responsibility to reschedule: If you need to reschedule your appointment, please provide us with at least 24 hours' notice to avoid cancellation fees. We will do our best to accommodate your new preferred time slot.

9. General Terms

Appointments are required for all services. We do not accept walk-ins for major repairs.
Payment: All services must be paid in full at the time of service completion, unless otherwise agreed upon in writing. We accept major credit cards, debit cards, and cash.
Estimates: We provide service estimates before any work begins, but additional costs may arise based on unforeseen complications or changes in parts and labor.
Customer Satisfaction: Our goal is to ensure every customer is satisfied with their service. If for any reason you are not happy with the service provided, please bring it to our attention within 7 days of service completion so that we can address your concerns promptly.

10. Customer Responsibility

You are responsible for keeping your vehicle accessible, with no personal items in the way of repairs or inspections.
Please notify us in advance if there are any specific requests, special instructions, or vehicle concerns.

Please note Right to Refuse Service Due to Unsafe or Disruptive Conditions

At ChallengHer Automotive, we are committed to providing a safe and respectful environment for both our customers and staff. In the event of an unsafe working environment, serious disagreement, or any altercation that disrupts our ability to perform services or compromises the safety of any party, we reserve the right to suspend or refuse service. We strive to handle all situations with professionalism and courtesy, and we ask that all interactions remain respectful. Our goal is to ensure that everyone involved is safe and treated with respect.

Contact Information

If you have any questions about our policies, or if you need to make a cancellation, please contact us at:

ChallengHer Automotive